Deakin University 2001 Deakin University Research Report
Research Output for Penny Darbyshire
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Publications

2001 Bowater School of Management & Marketing

Darbyshire, P.* and McDonald, H. (2001) Antecedents and Outcomes of Customer Delight: A Practical Test, British Academy of Management Conference Proceedings 2001, Niche Publications, UK, United Kingdom [E1]

2000 Bowater School of Management & Marketing

McDonald, H., Darbyshire, P.* and Jevons, C.* (2000) Shop Often, Buy Little: The Vietnamese Reaction to Supermarket Retailing, Journal of Global Marketing, Vol 13, No 4, pp. 53-71, International Business Press, Binghamton, NY, USA [C1]

1999 Bowater School of Management & Marketing

Darbyshire, P., Macneil, J. and Rimmer, M. (1999) Is Best Practice Sustainable? Case Study of Change at Fortitude Co, 13th AIRAANZ Conference, pp. 71-83, The Assoc of IR Academics Australia and NZ , Sydney [E1]

1998 Bowater School of Management & Marketing

Darbyshire, P. and Macneil, J. (1998) Benchmarking Culture Change at Australia Post, Global Cases in Benchmarking: Best Practices from Organisations Around the World, pp. 513-534, Quality Press, "Wisconsin, USA" [B1]

Macneil, J. and Darbyshire, P. (1998) Employee attitudes to a changing Organisation: From 1974 to 1997, 12th AIRAANZ Conference: Current Research in Industrial Relations, pp. 251-260, Assoc. Industrial Relations Academics of Aust & NZ, "Wellington, NZ" [E1]

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Report Contents | Research Output Contents | School Output by Year | Search for a Researcher
2001 Deakin University Research Report