Deakin University 2001 Deakin University Research Report
Research Output for Robin Shaw
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Publications

2001 Bowater School of Management & Marketing

Adam, S. and Shaw, R. (2001) Experiential Dimensions in Internet Marketing: An Exploratory Investigation, Proceedings of the Australian and New Zealand Marketing Academy Conference 2001., pp. 1-7, Massey University, Auckland, NZ [E1]

Bell, G. and Shaw, R. (2001) Extending Social Marketing to Emergency Services Organisations, Proceedings of the Australian and New Zealand Marketing Academy Conference 2001., pp. 1-7, Massey University, Auckland, NZ [E1]

Callaghan, M. and Shaw, R. (2001) Relationship Orientation: Towards an Antecedent Model of Trust in Marketing Relationships, Proceedings of the Australian and New Zealand Marketing Academy Conference 2001., pp. 1-9, Massey University, Auckland, NZ [E1]

Gandhi-Arora, R. and Shaw, R. (2001) Antecedents of Recommending Infrequently Purchased Services: A Conceptualisation and An Empirical Analysis, Proceedings of the Australian and New Zealand Marketing Academy Conference 2001., pp. 1-8, Massey University, Auckland, NZ [E1]

Gandhi-Arora, R. and Shaw, R. (2001) Relationship marketing and tourism special events: An exploratory analysis, Proceedings of The 9th International Colloquium in Relationship Marketing, pp. 46-64, John Molson School of Business, Montreal, Canada [E1]

Gountas, J. and Shaw, R. (2001) Personality, Quality and Satisfaction in Airline Services, Proceedings of the Australian and New Zealand Marketing Academy Conference 2001., pp. 1-8, Massey University, Auckland, NZ [E1]

Gountas, S. and Shaw, R. (2001) Extended-Duration Services Evaluation: An Exploratory Study, Proceedings of the Australian and New Zealand Marketing Academy Conference 2001., pp. 1-7, Massey University, Auckland, NZ [E1]

Harrison, P. and Shaw, R. (2001) An empirical investigation of the relationship between satisfaction, intention to repurchase, and intention to recommend infrequently used services, Proceedings of The 9th International Colloquium in Relationship Marketing, pp. 31-45, John Molson School of Business, Canada [E1]

Howell, K. and Shaw, R. (2001) Guanxi in a Sub-National Cross-Cultural Setting, Proceedings of the Australian and New Zealand Marketing Academy Conference 2001., pp. 1-7, Massey University, Auckland [E1]

McClaren, N. and Shaw, R. (2001) Need for Cognition, Information and Moral Decision Making in Marketing Exchange: A Partial Model, Developments in Marketing Science: Proceedings of the Annual Conference of the Academy of Marketing Science, pp. 124-130, Academy of Marketing Science, California [E1]

McQuilken, L., Breth, R. and Shaw, R. (2001) Satisfaction, Complaining Behaviour and Repurchase: An Empirical Study of a Subscription Service, Proceedings of the Australian and New Zealand Marketing Academy Conference 2001., pp. 1-7, Massey University, Auckland, NZ [E1]

McQuilken, L., Breth, R. and Shaw, R. (2001) Relationship marketing and pay TV: Satisfaction, complaining behavior, service recovery, and repurchase, Proceedings of The 9th International Colloquium in Relationship Marketing, pp. 13-30, John Molson School of Business, Montreal, Canada [E1]

Robertson, N. and Shaw, R. (2001) Consumer Complaint Behaviour and Relationship Marketing: A Research Agenda, Proceedings of the Australian and New Zealand Marketing Academy Conference 2001., pp. 1-8, Massey University, Auckland, NZ [E1]

Robertson, N. and Shaw, R. (2001) A conceptual alignment of relationship marketing and consumer complaint behavior. The moderating role of technology in consumer-service provider relationships, Proceedings of The 9th International Colloquium in Relationship Marketing, pp. 69-87, John Molson School of Business, Canada [E1]

Taghian, M.* and Shaw, R. (2001) Market Orientation and Organisational Performance: The Influence of Moderators, Proceedings of the Australian and New Zealand Marketing Academy Conference 2001., pp. 1-7, Massey University, Auckland, NZ [E1]

2000 Bowater School of Management & Marketing

Davidson, R.* and Shaw, R. (2000) Influencing the Survey Response of Convention Delegates-Effectiveness and Efficiency, ANZMAC 2000: Australian and New Zealand Marketing Academy Conference, pp. 247-251, Australia and New Zealand Marketing Academy, Gold Coast, Queensland [E1]

Gandhi-Arora, R. and Shaw, R. (2000) Satisfaction, Novelty Seeking and Repurchase in Tourism Special Events: An Exploratory Analysis, ANZMAC 2000: Australian and New Zealand Marketing Academy Conference, pp. 389-394, Australia and New Zealand Marketing Academy, Gold Coast, Queensland [E1]

McQuilken, L., Breth, R. and Shaw, R. (2000) Consumer Expectations and Satisfaction Levels: An Evaluation of Tourism in the Otway Region, ANZMAC 2000: Australian and New Zealand Marketing Academy Conference, pp. 811-815, Australian and New Zealand Marketing Academy, Gold Coast,Queensland [E1]

Taghian, M.* and Shaw, R. (2000) Industrial Mail Survey Response: An Experimental Approach, ANZMAC 2000: Australian and New Zealand Marketing Academy Conference, pp. 1239-1243, Australia and New Zealand Marketing Academy, Gold Coast, Queensland [E1]

Yaman, H.* and Shaw, R. (2000) Managers' Satisfaction with Marketing Research: An Exploratory Study, ANZMAC 2000: Australian and New Zealand Marketing Academy Conference, pp. 1482-1486, Australia and New Zealand Marketing Academy, Gold Coast, Queensland [E1]

Deakin University * Not a member of Deakin University at time of output.
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2001 Deakin University Research Report